Get in Touch With Us
Got a question about something you've read on this site, spotted an error, or want to flag a concern about one of the casinos we cover? Here's how to reach us and what happens once you do.
How to Get in Touch
Email is the best way to contact us. Write to [email protected] and a member of our editorial team will read your message personally. We aim to reply within two working days, though this can stretch during busier periods.
Telling us what your message is about in the subject line helps us route it to the right person and get back to you sooner. If your query relates to a specific casino or offer, mention the name so we can check the details you're referring to.
What We Can Help With
- Questions about our reviews — If something about our coverage of a particular non GamStop casino, its bonus terms, or its payment methods isn't clear, ask us directly.
- Corrections — Terms, ownership details, and licensing information at overseas casinos can change without much notice. If you believe something we've published is out of date or inaccurate, tell us and we'll look into it.
- Suggestions for coverage — If there's a topic around casinos not on GamStop, wagering requirements, or payment options that you think we've missed, we're happy to hear it.
- General site feedback — Anything about how the site reads, how our best non GamStop casinos rankings are presented, or how useful you found a particular page.
- Concerns about gambling harm — If you or someone you know is struggling with gambling, please say so in your message. We will point you towards independent support such as GamCare or the National Gambling Helpline, and we can explain how GAMSTOP, self-exclusion and deposit limits work if that's useful context.
What This Site Does and Doesn't Do
We publish research-based reviews and guides about casinos operating outside the GAMSTOP self-exclusion scheme, most of which hold licences from jurisdictions such as Curaçao rather than the UK Gambling Commission. This page is for contacting us about our content — it is not a customer support channel for any individual casino. If you have a dispute over a deposit, withdrawal, or bonus at a specific operator, you'll need to raise that directly with the casino's own support team, and escalate to its licensing authority if the issue isn't resolved.
We also can't process withdrawals, verify your identity documents, or intervene in an ongoing account dispute. What we can do is explain how these processes generally work — including KYC checks, source-of-funds requests, and typical complaints procedures — so you know what to expect and what to ask for.
A Note on Accuracy
Casino offers, wagering requirements, and payment options change regularly, and operators sometimes amend terms with little warning. We fact-check our content as thoroughly as we can, but if you've spotted a welcome offer, minimum deposit, or withdrawal limit that no longer matches what we've published, let us know. Reader corrections genuinely help us keep the site reliable.
We don't accept payment to change a ranking or rating, and messages asking us to do so will be declined. Any commercial relationships we have with operators are separate from how we assess and order them.
Before You Write In
A quick checklist can save time on both sides:
- Check whether your question relates to us or to a specific casino's customer service — this determines who can actually help.
- Include the name of the casino, page, or offer you're asking about, if relevant.
- Keep account details, passwords or payment card numbers out of any message you send us.
- If you're reporting an error, a link or screenshot of what you saw helps us verify it quickly.
We read every message that comes in and reply from a real person, not an automated system. Thank you for taking the time to reach out — we'll get back to you as soon as we can.